At AK CCTV, customer satisfaction and peace of mind are our top priorities. We stand behind the quality of our surveillance equipment and security systems. Please review our detailed Refund and Returns Policy below to understand your rights and the procedures for returning or exchanging products purchased from our store or website (https://akcctv.com).
1. Policy Overview
Coverage Period
Policy Type
Conditions & Eligibility
7 Days
Return / Exchange (Change of Mind)
Item must be unopened, unused, with all original packaging, tags, and seals intact.
30 Days
Free Replacement for Quality Issues
Applies to manufacturing defects or non-human-induced hardware failures.
1 Year
Free Repair / Warranty
Covers technical faults under normal operational conditions.
2. Seven Day Return and Exchange Policy
If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days from the date of delivery or store pickup, subject to the following conditions:
Condition of Product: The item must be completely unused, uninstalled, and in the exact condition you received it.
Packaging: The original packaging, boxes, user manuals, accessories, cables, and mounting hardware must be intact, undamaged, and free of writing or markings.
Proof of Purchase: A valid receipt, tax invoice, or online order confirmation is required.
Shipping Charges: For change-of-mind returns, return shipping costs are the responsibility of the customer. Initial shipping fees are non-refundable.
3. Thirty Day Free Replacement for Quality Issues
We offer a 30-day free replacement for products that experience non-human-induced performance failures or manufacturing defects:
Eligible Issues: Hardware failure, defective camera sensors, dead-on-arrival (DOA) units, power supply defects, or mainboard errors under normal operation.
Inspection: Returned items will undergo technical verification by our engineering team in Lahore.
Shipping Costs: If the defect is verified as a legitimate hardware issue within 30 days, AK CCTV will cover the round-trip shipping costs for replacement within Pakistan.
4. One Year Limited Warranty Service
All CCTV cameras, NVRs, DVRs, and smart security devices sold by AK CCTV come with a 1-Year Limited Warranty starting from the date of purchase:
Coverage: Free repair service or component replacement for performance faults occurring during normal usage.
Exclusions from Warranty:
Physical damage, cracked lenses, or broken camera housings.
Damage caused by improper installation, reverse polarity, or incorrect wiring.
Damage resulting from electrical power surges, high voltage drops, lightning strikes, or severe power fluctuations.
Water damage or moisture ingress on non-waterproof (indoor-only) devices.
Firmware corruption resulting from unauthorized third-party software or modified flashing.
Serial number stickers or warranty seals that have been removed, defaced, or altered.
5. Non-Returnable Items
The following items cannot be returned, exchanged, or refunded:
Digital software licenses, cloud storage subscriptions, and remote configuration services.
Custom-cut cables, bulk wiring, or customized mounting accessories tailored to specific job site dimensions.
Items marked as Final Sale, Clearance, or Special Order.
6. How to Initiate a Return or Warranty Claim
To start a return, exchange, or warranty claim, please follow these steps:
